The Commonwealth of Massachusetts Health Insurance Connector Authority (Health Connector) and Perot Systems Corporation (NYSE: PER) (www.perotsystems.com) today announced an expansion of their existing relationship in which Perot Systems will use its Xcelys health plan administration software solution to provide additional premium billing and enrollment services to the state health insurance program.
Perot Systems currently provides a variety of information technology solutions to the Health Connector, including applications hosting, while also providing member contact center services, web services and billing. The addition of the Xcelys software solution, which will also be hosted by Perot Systems, is expected to streamline the enrollment, billing and statement processes, enhancing customer experience, increasing efficiency, and providing a greater flexibility of offerings. The technology upgrade will also provide a foundation for the Health Connector to grow and quickly adapt to program changes. Today's announcement builds upon the relationship that began last year with an information technology and business process agreement between Perot Systems and the Health Connector.
"Customer service is a critical element of healthcare reform," said Health Connector Chief Operating Officer Rosemarie Day. "To be successful, we cannot merely enroll members, but must be there for them when they need us the most."
"In the three short years since Massachusetts first established the Health Connector, it has gone from having the sixth highest percentage of insured residents in the U.S. to being number one, and we are proud to be part of this innovative program," said Chuck Lyles, president of Perot Systems Healthcare. "The Xcelys software solution will enable the Health Connector to more effectively help residents find, retain and pay for healthcare coverage, making the program more efficient both for the state and for the people it serves."