People looking for detailed information about cancer outside of hospitals need a range of different information sources, reveals a Cancer Research UK survey published in the November issue of Cancer Nursing Practice.
Cancer Research UK's information nurse team used data from 300 telephone and email user satisfaction surveys1 to examine why and how Cancer Research UK's Information Services2 were being used.
The survey suggested that although users in the survey had opted to contact the charity by phone or email some also move between more than one of the services to gather information.
These services range from one-to-one support over phone or email though to the provision of information via the award-winning CancerHelp UK site and peer support and information sharing through the forum Cancer Chat.
It is hoped the findings will reinforce to health professionals the importance of directing patients and relatives to high quality sources of information and support - available at different times.
The survey respondents reported very high levels of satisfaction with the telephone and email services. Most said they would use the services again and recommend them to others.
Lead author, Martin Ledwick, head information nurse at Cancer Research UK, said:
"The results of the survey show how important it is for people affected by cancer to have access to information when they are not in hospital.
"This is the first large scale UK user satisfaction survey of an information service that has dealt with all types of cancer since 1996 and so provides new insights in to how cancer information services on the web are being used.