Oct 5 2009
Business Intelligence Associates, Inc. (BIA), an information management industry leader, today released "The Role of ISO 9000 in Document Review". This white paper highlights BIA's recent ISO 9001:2008 certification for its Document Review Services' Quality Management System.
BIA's white paper identifies difficulties and solutions in developing a document review Quality Management System (QMS), where human-based services depend on the professional judgment of attorney reviewers. Part of its solution is its ISO 9000 certification, which assures clients of operational ISO QMS standards.
"BIA's Document Review Services are independent of any single review tool or platform," states Adam Feinberg, BIA's Director of Quality Assurance. "With our ISO 9001:2008 certified process-based approach, we reduce overall review project time with error-checking methods - thereby controlling client costs - regardless of the review platform used."
Feinberg adds, "BIA spent over a year ensuring that there is a documented, process-based approach provided to all Document Review Services clients. The use of existing ISO 9000 Quality standards means that BIA's document review services can be defended to the courts whenever necessary. BIA's assertion - that quality equals defensibility - is critical to defensible solutions."
BIA's white paper highlights several pertinent items, including BIA's accuracy hybrid-database that identifies patterns and errors; "process-driven" document reviews and outcomes; and issues facing "agencies'" hiring of part-time attorneys.
Source:
Business Intelligence Associates, Inc.