Kentucky Health Cooperative, Inc. is addressing higher call volumes and Kentuckians' interest in enrolling in health plans by extending call center hours and by adding call center staff.
"Kentuckians – many of whom may not have had health insurance before – have lots of questions, and are spending lots of time on the phone with our Member Services staff," said Susan Dunlap, Director of Communications and Development, Kentucky Health Cooperative. "With call volumes and wait times increasing, we want to make sure that consumers know what to expect. We also want to emphasize that care is being taken to keep telephone wait times as brief as possible."
Call center hours have been extended through Wednesday, Jan. 8, from 8 a.m. - 8 p.m., Eastern Time. Additional member services personnel have also been added to help consumers.
Thousands of new enrollees have sought help following a late December enrollment surge of over 8,000 persons, Dunlap said.
"We are pleased with public response to affordable health insurance coverage, and we are working as quickly as possible to answer questions, process applications and payments, and get ID cards in the hands of members," Dunlap said.