The U.S. Department of Health and Human Services' Agency for Healthcare Research and Quality has announced two new tools to help pharmacies provide better quality services to people with limited health literacy.
The tools are titled, Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide and Strategies to Improve Communication between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff.
Studies have found that people with limited health literacy are 12 to 18 times more likely to be unable to identify their own medications and distinguish them from one another than people who are more health literate. They also have difficulty understanding simple instructions, such as taking a medication every 6 hours, or how their medications work. People with limited health literacy also are less likely to understand potential side effects and more likely to misinterpret drug warning labels.
“Ensuring that people with limited health literacy understand how to take their medications safely is key to improving the quality of health care and reducing medical errors,” said AHRQ Director Carolyn M. Clancy, M.D. “Pharmacists play an important role in this effort, and these new tools will help them help their patients.”
The tools resulted from a study that was co-funded by AHRQ and the Robert Wood Johnson Foundation and were developed under contract by Emory University.
The pharmacy assessment tool can help raise pharmacy staff awareness of health literacy issues, detect barriers that may prevent individuals with limited literacy skills from using and understanding health information provided by a pharmacy, and may help identify opportunities for improving services. This tool includes a pharmacy assessment tour to be completed by trained, objective auditors; a survey to be completed by pharmacy staff; and a guide for focus groups with pharmacy patients. The three parts are complementary and are designed to form a comprehensive assessment.
The training program for pharmacy staff includes the use of explanatory slides and small group breakout discussions. Participants will role play using handouts before concluding with a question-and-answer session.