Seniors in the U.S. are overwhelmingly satisfied with their current Medicare coverage, according to a survey released today by Silverlink Communications and Suffolk University in Boston. Of the more than 2,600 Medicare beneficiaries surveyed, more than 94% indicate that they are satisfied with their coverage, with just 6% expressing dissatisfaction.
These same Seniors express a fair amount of optimism that their health plan benefits will stay the same (55%) or improve (12%) in 2010 – with only one-third thinking that their health plan benefits will get worse next year. As a result, many (85%) are not currently considering switching health plans this year.
“Judging from the reaction from the recent healthcare Town Hall meetings, we expect a very vocal Medicare population in October when the 11 million beneficiaries on Medicare Advantage start getting information on how their benefits and premiums will change in 2010,” said Donna Burtanger, Senior Director of Medicare Solutions, at Silverlink Communications. “Our work with Medicare plans confirms that significant changes to rates and plan structure are in store for many beneficiaries, stemming from the well-publicized federal reduction in reimbursements to Medicare plans earlier this year. Based on our research, it is clear that most Medicare beneficiaries don’t expect the changes that are coming for the 2010 plan year. Many may even be blindsided by what they see,” she added.
Burtanger warned that these circumstances could lead to an extremely tumultuous open enrollment period this Fall when Medicare recipients, who indicate that out-of-pocket costs are the most important criteria for choosing a plan, are likely to be shocked and anxious over rate increases and other plan changes. She added, “Communication and education efforts are more imperative than ever this year to make sure Medicare beneficiaries understand all available options.”
The survey also polled Medicare recipients on healthcare reform. Despite high levels of satisfaction and relatively strong amounts of optimism, nearly half of Medicare recipients polled (48%) say they do not believe the Obama administration is looking out for their best interests when it comes to healthcare reform. The remaining are split, with 28% believing the administration is looking out for them and 24% unsure.
David Paleologos, director of the Suffolk University Political Research Center, commented: “There’s an interesting split in those trusting the current reform efforts and those who are uncertain or doubtful of these efforts. We see that wealthier and more educated Medicare recipients tend to be less optimistic about their interests being considered in the reform process, while those in the Northeast are more positive than other regions on healthcare reform.”
The Silverlink-Suffolk University Medicare Beneficiary Insights poll asked Medicare recipients a variety of questions to better understand satisfaction with their current health plan coverage, whether they were considering switching plans for the 2010 plan year, what were important factors in choosing a plan, and whether they thought their benefits would change in the coming year. Other questions probed how much time would be spent researching health plans and what sources are viewed as trustworthy when researching health plan options. Finally, the survey asked about the current administration and healthcare reform.
The following insights highlight the key findings of the survey.