Aetna (NYSE: AET) is making it easier for members impacted by the wildfires burning in Southern California to refill prescriptions and access employee assistance and behavioral health programs. The company is monitoring the situation carefully, and will re-evaluate its medical and dental policies for members as necessary to help them access care in the fire-impacted county of Los Angeles, where many people face evacuations from their homes.
Aetna members who need help in finding care or have lost or left their ID cards behind in an evacuation can reach Aetna at the following toll-free numbers:
- Aetna Member Services: 1-800-443-AETNA (1-800-443-2386)
- Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)
- Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or
1-800-227-5720 - Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)
- Aetna Dental: 1-877-238-6200
- For physicians who have questions: 1-800-MDAETNA (1-800-632-3862)
- Replacement ID cards and access to a Personal Health Record (PHR) can be accessed on Aetna Navigator™ found here: http://www.aetna.com/index.htm
“Our deepest concern and sympathies go out to those in Los Angeles County who have been impacted by the wild fires,” said Aetna Chairman and CEO Ronald A. Williams. ““Our focus is on helping our members get the care they need, knowing that they may not be able to use their usual pharmacies, physicians and hospitals due to evacuations.”
Aetna members in areas affected by the wild fires may refill their prescriptions early, if needed, and those who use Aetna’s mail-order pharmacy can receive a prescription at an alternate delivery location or refill a prescription that may have been lost, damaged or destroyed by fire.
Aetna Behavioral Health is offering its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during this time of need. Aetna members can contact Aetna EAP 24/7 for telephonic consultation, referrals or general information such as areas affected by the wild fires, shelters and government resources.
Aetna's EAP professionals have experience dealing with traumatic events and are available to help. Consultation and other support are available for plan sponsors as they welcome employees back to work.