Contact Solutions announces its continued commitment to lower health care costs

Contact Solutions, a leading provider of on-demand contact automation solutions including IVR, email/text messaging and web transactions for business and government, announces today their continued commitment to lowering health care costs. The company's hosted IVR solutions help insurance carriers and health plan providers save millions of dollars, reduce contact center costs and improve customer service. Contact Solutions' Continuous Improvement Practice has:

1. Saved a leading provider of Health Savings Accounts (HSA) almost $5,000,000:

-- Significantly reducing transfer rate of calls to live agents

-- Increasing caller satisfaction by providing more IVR self-service options

-- Continuously improving the service offering with regular enhancements

2. Launched state mandated outbound notification and survey for major health benefits company to 2.4 million members

-- Applications operational two weeks after winning contract

-- Placed 2.4 million+ calls in three weeks, reaching 1.5 million members

-- $750,000 gross savings from previous mail notification efforts

3. Implemented IVR improvements for insurance carrier:

-- New IVR self-service menus with detailed claims and eligibility information

-- 16% automation improvement

-- $87,000 annual contact center savings

"As as our population ages, the number of people who require self-service automation increases," says Paul Logan, Contact Solutions CEO. "Contact Solutions helps insurance carriers and health plan providers effectively automate calls and pass the savings on to consumers."

"Contact Solutions is incentivized to save customers money on an ongoing basis. Companies today appreciate solutions that help them cut costs while improving service for their customers," adds Aaron Thompson, Contact Solutions CFO.