Major hospitals adopt MedeAnalytics' PAI solution to improve patient experience

MedeAnalytics, a leading provider of healthcare performance management solutions, announced today that adoption of the company’s Patient Access Intelligence (PAI) solution by hospitals around the country has been robust since its introduction earlier this year and continues to grow, according to Mike Gallagher, chief executive officer of MedeAnalytics. Orlando Health, Saint Vincent Catholic Medical Centers in New York, University of Maryland Medical System (UMMS), and Wheaton Franciscan Healthcare have adopted PAI, officially launched in 2009 at HFMA’s Fall Revenue Cycle Strategies Conference in Chicago.

“Rapid marketplace adoption confirms that by delivering one integrated solution to manage the entire financial clearance process, PAI provides the solution hospitals seek.”

Henry J. Franey, chief financial officer of UMMS, commented, "We are anticipating the integration of the MedeAnalytics product as a critical tool to drive process change in our Access departments across the University of Maryland Medical System healthcare institutions. The MedeAnalytics tool will improve the accuracy of patient demographic information, and will also improve the patient's registration and financial experience through the Revenue Cycle.”

Saint Vincent Catholic Medical Centers has seen significant improvements in registration accuracy rates with MedeAnalytics, according to Domenic Segalla, senior vice president of finance. “We are proud to say that we have made great progress in the correction of front-end errors identified by MedeAnalytics. Our clean discharge rate went from 78.13 percent in July to 99.22 percent in October, and the clean bill rate has increased from 80.49 percent in July to 100 percent in October. These efforts have a direct impact on the hospital getting paid accurately.”

“MedeAnalytics’ solutions bring greater efficiencies to our patient access processes,” says Coreen Dicus-Johnson, senior vice president of revenue operations at Wheaton Franciscan Healthcare, a 13-hospital system in Wisconsin. “Most notably, MedeAnalytics allows us to provide our patients with more comprehensive estimates on what their services will cost, something patients are yearning for in today’s complex healthcare environment.”

“Every hospital CFO today is looking for a solution that will accurately estimate out-of-pocket expense, set patient payment expectations, and increase front-end cash collections,” said Gallagher, noting that the growing bad debt challenge to hospitals is aggravated by cost shifting (benefit buydown), rising unemployment — to be followed by new coverage options contained in proposed health reform legislation. “Rapid marketplace adoption confirms that by delivering one integrated solution to manage the entire financial clearance process, PAI provides the solution hospitals seek.”