CCA, the leading authority on customer contact, today launched its Excellence Awards programme for 2010.
“We have introduced some new categories this year to reflect the phenomenal pace of change in customer service, driven by new technologies and successful partnerships. It is paramount to recognise achievements and to showcase the fantastic examples of innovation and best practice which are taking place.”
CCA Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer contact.
All business sectors are faced with difficult times, from emergency services who have dealt with the consequences of the recent weather conditions, financial services dealing with the turbulent economic climate, or utilities where customers are looking for better deals or are worried about their fuel consumption. What is clear to us all is that recognition of individual and team efforts has never been more important.