Feb 2 2010
CCA, the leading authority on customer contact, today launched its Excellence Awards programme for 2010.
“We have introduced some new categories this year to reflect the phenomenal pace of change in customer service, driven by new technologies and successful partnerships. It is paramount to recognise achievements and to showcase the fantastic examples of innovation and best practice which are taking place.”
CCA Excellence Awards is the most respected and sought-after programme, unique through its peer group judging process. The judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer contact.
All business sectors are faced with difficult times, from emergency services who have dealt with the consequences of the recent weather conditions, financial services dealing with the turbulent economic climate, or utilities where customers are looking for better deals or are worried about their fuel consumption. What is clear to us all is that recognition of individual and team efforts has never been more important.
CCA Chief Executive Anne Marie Forsyth said: “There is a growing awareness of the critical role played by customer contact staff in retaining customer loyalty and trust. The economic climate has tested customer relationships as never before however we are delighted that our industry is responding in innovative ways and maintaining high standards of customer service. Central to the awards programme is recognition of those individuals and organisations aspiring to succeed as the upturn in the economy materialises.
“We have introduced some new categories this year to reflect the phenomenal pace of change in customer service, driven by new technologies and successful partnerships. It is paramount to recognise achievements and to showcase the fantastic examples of innovation and best practice which are taking place.”
The Excellence Awards will be presented on 16 November 2010 in Glasgow at a distinguished gala dinner – one of the highlights of CCA’s Global Convention that will take place on 16 & 17 November 2010.
CCA Global Convention is the leading event for senior customer contact executives. Delivering outstanding thought-leadership and strategy for 15 years, the event is a ‘must-attend’ for those professionals committed to continual improvement of their customer service operation.