As health care facilities today seek the best value in imaging and
customer service, Toshiba America Medical Systems, Inc.’s Service
organization strives to deliver top-tier service and customer
satisfaction. The result of this dedication was once again confirmed by
IMV, Ltd., which provides independent analysis of service trends in the
imaging industry. In IMV’s 2009 ServiceTrak™ Imaging report on
cardiovascular X-ray system service, Toshiba received more top rankings
than any other imaging vendor. Toshiba’s cardiovascular X-ray service
received the top ranking in 18 out of 36 attributes, including overall
service performance, overall satisfaction with a manufacturer,
reliability of hardware and reliability of software.
“Toshiba has a history of delivering both
quality imaging products and timely, excellent service support, which
continues to be validated by third parties like IMV ServiceTrak.”
“Today’s health care facilities look for an imaging partner with
reliable equipment and quality customer service,” said Ted Nemetz, vice
president, Service, Toshiba. “Toshiba has a history of delivering both
quality imaging products and timely, excellent service support, which
continues to be validated by third parties like IMV ServiceTrak.”
Toshiba’s cardiovascular X-ray customers rated categories on a scale of
1 to 6, giving service for Toshiba’s cardiovascular X-ray systems the
industry’s highest scores, including 17 average ratings better than 5.0
(“very good”).