Sep 17 2010
From the publishers of EmployersWeb.com and CDHC Solutions magazines comes their annual Solutions Superstars awards. Discovery Benefits won in the 'Innovative Solution Provider' category, nominated by one of our most valued partners, COBRApoint.
“Our goal was to focus on increasing internal efficiencies in ways that would directly and positively impact our clients' experience”
"We've watched John Biwer's leadership drive Discovery Benefits to establish a culture and reputation of leveraging cutting-edge technologies to improve the client experience. This culture means clients get greater accuracy, improved speed, increased transparency, and a higher personal touch," says John Jenkins, Benaissance/ COBRApoint CEO.
Over the last couple of years, Discovery has spent a great deal of time and effort to amplify its infrastructure allowing the company to expand its service offerings. Examples include expanding COBRA services to include custom billing options; broadening the health reimbursement arrangements market; and creating flexible spending account plan designs that work well with and complement health savings accounts.
A major opportunity for Discovery this past year was the addition of CDHC account administrative services as a business process outsourcing (BPO) option, which allows the company to offer private label administration for many large, well-known national corporations. The BPO offering allows Discovery to diversify its book of business and expands its technical infrastructure even more.
A key initiative was the implementation of an enhanced workflow and imaging system that allowed the company to go paperless overnight. Imaging combined with a workflow system provided an immediate and noticeable improvement in customer service.
"Our goal was to focus on increasing internal efficiencies in ways that would directly and positively impact our clients' experience," said Biwer.
Source Discovery Benefits
Balanced diet linked to better brain health and cognition, large-scale study shows