Retirees will find it easier than ever to navigate the often confusing maze of Medicare enrollment with the introduction of My Medicare AdvocateTM by Affiliated Computer Services, Inc. (ACS), A Xerox Company (NYSE: XRX).
“This solution takes the pressure off employers while making it simpler for retirees to chart the Medicare decision process.”
My Medicare Advocate combines call center representatives, a Web portal with user-friendly tools, and a range of written materials, including brochures and enrollment guides, to help retirees evaluate the most appropriate Medicare coverage for their individual situations.
"With more than 2,200 managed care plans and 1,800 prescription drug plans available to retirees, it's no surprise they are overwhelmed," said Jeff Clay, chief operating officer of My Medicare AdvocateTM at ACS. "This solution takes the pressure off employers while making it simpler for retirees to chart the Medicare decision process."
My Medicare Advocate also provides employers with an option to offer their retirees licensed call center advocates who provide personalized service. The service also reduces costs by enabling human resources departments to devote fewer employees to handling complex retiree medical coverage issues and eliminating the administration fees of self-insured Medicare Supplement plans.
"Retirees and their families need relevant, customized information along with personal assistance," said Clay. For example, retirees can ask personal hypothetical "what if" questions, determine if their physician participates in a particular plan, and compare costs of various medical and drug plans. It saves retirees money by providing access to group purchasing and unbiased assistance in matching plans to their individual needs.
My Medicare Advocate includes a nationwide Medicare product network from health insurance carriers to ensure coverage for retirees in any location.
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