PSI to develop statewide enterprise content management solution for Maryland DHR

Policy Studies Inc. (PSI), a recognized expert in systems design and development for health and human services (HHS) programs, announced today that the Maryland Department of Human Resources (DHR) awarded PSI a 34-month contract to develop and implement a statewide enterprise content management solution (ECMS) to help manage and store DHR's hundreds of thousands of documents. Initial work on the project started on August 1.

To achieve the highest level of performance and value for Maryland, PSI is partnering with Northwoods Consulting Partners and GANTECH Inc., experts in imaging technology and integration services. The PSI team will begin by crafting the technical and functional design specifications, followed by deploying an ECMS pilot in one Family Investment Administration (FIA) program and one Child Support Enforcement Administration (CSEA) program in late November 2011. After successful completion of the pilot period, the PSI team will then deploy the ECMS in all 46 FIA and 29 CSEA sites across the state.

Once deployed, the ECMS technology will convert the tons of paper and millions of documents handled by DHR offices each year into electronic images. As electronic images, caseworkers will have instant access to these documents, which will significantly improve DHR's efficiency, productivity, and customer service. In addition, PSI's ECMS will be built utilizing commercial-off-the-shelf (COTS) technology, giving DHR the flexibility it needs to make future enhancements.

"Our goal is to not only deliver Maryland a best-in-class ECMS that helps DHR improve service delivery today," explains Brian Shea, managing director of PSI's Child Support Consulting Practice, "but also one that can serve as a foundation to modernize and integrate systems across agencies to achieve even greater outcomes for the citizens of Maryland. We look forward to working with DHR to deploy a solution that can achieve these long-term goals."

With more than 25 years' experience developing and implementing systems for HHS programs, PSI brings a wealth of expertise and innovation to Maryland. The company also operates the Maryland HealthChoice and Primary Adult Care program to help Medicaid recipients select and enroll in the most appropriate health plan, and the Maryland New Hire Registry and the Baltimore Office of Child Support Enforcement programs to help children and families in Maryland receive the support to which they are legally entitled.