New communication technologies in healthcare pre-collection services

Mnet Financial, Inc. (www.MnetFinancial.com), the premier solution for providing patient Pre-Collections, Collections and Payment Services for Ambulatory Surgical Centers and Hospitals throughout the United States, announced a focus on the use of new communication technologies in Pre-Collection Services. These new technologies, including SMS, or text messaging, email communication, voice messaging and auto-dialer, have all been integrated into existing processes in Mnet Financial's Pre-Collection system.

“The healthcare collection landscape has changed - in many cases for the better. New technologies have made the process easier for both the healthcare providers and the patients that they treat”

The main goal of the collection agents who are working in Mnet Financial's Pre-Collection department is to build rapport with patients of Mnet's clients. Text messaging, for example, is more likely to be used in building a long-term relationship with a patient, and is a very useful tool in pre-collections. A text message also has a much greater likelihood of being opened and read than a bulk email sent to multiple recipients. "In the case of text messaging, for example, most people believe that a text message will be opened and that a response will be given, which makes it a valuable tool," says Mnet Financial CEO David Hamilton.

Medical receivables can quickly become devalued, which is why preventative measures are necessary in garnering the maximum rate of return. At Mnet Financial, Pre-Collection Services have been defined and refined and are handled in a HIPAA-compliant fashion. One benefit of Pre-Collection Services is that Mnet's collection agents are often more familiar with the amount that a patient owes and how the insurance company arrived at that figure than the patient. The collection agent is thus able to offer the patient reasonable options that create an equitable resolution for both the patient and the healthcare provider.

Mnet's Pre-Collection Services are available online to any healthcare provider. Healthcare providers have the option of utilizing Pre-Collection Services independently or as an integrated framework consisting of Pre-Collections Services, Collections Services and a complete Payment Solution. By providing access to a premium service at an affordable price, Mnet Financial's Pre-Collection Service package tends to "even the playing field" for all, from large healthcare systems to single health providers.

"The healthcare collection landscape has changed - in many cases for the better. New technologies have made the process easier for both the healthcare providers and the patients that they treat," added Mnet Financial CEO David Hamilton.

Because of Mnet's ability to navigate through the complexities of healthcare coverage and hospital systems, over 500 ambulatory surgical centers and hospitals throughout the United States have switched to Mnet Financial…making them one of the fastest growing collections companies in healthcare for the past six years.