STAT Ticket, Winola Lake partner to provide unique hospital issue reporting system

Winola Lake has partnered with STAT Ticket, a Boston, Massachusetts based software company, to provide a unique hospital issue reporting system. This communication engine with built in business intelligence eliminates the need to talk directly with a help desk representative while automatically capturing issue details and routing them to the appropriate department for resolution.  The end result is more efficient communication, quicker response and resolution, and ultimately more time for clinicians to spend with their patients.    

STAT Ticket uses email, voice and text technologies to instantly report issues within the system.  The system then generates a trouble ticket which captures both front and back end information, including screenshots, efficiently communicating all relevant information without a conversation with the help desk staff. Finally, the system automatically routes the ticket to the appropriate department for resolution.  Not only is this a time saver for nurses and physicians, it also creates a dashboard for help desk staff to easily manage and prioritize incoming issues real time.

Winola Lake has paired this communication system with their own Mobility Medic maintenance offering to create a complete solution for hospitals called the Intelligent Communication System (ICS).  In addition to reporting issues more effectively, the ICS also routes problems externally to Winola Lake's technicians for faster resolution.

"We created the Mobility Medic platform to help keep essential technologies up and running, with less down time, to support hospitals' goals of increased patient care.  By partnering with the STAT Ticket reporting software, we can provide better communication for hospital issues both internally to the hospital's IT, Biomed, facilities, and engineering staff, as well as to Winola Lake's external technicians; providing a seamless solution for issue resolution," said Richard Hodge, president and CEO of Winola Lake.

Boston Children's Hospital (BCH) has been using STAT Ticket for over 5 years and it has helped them rapidly achieve HIMSS Level 7 by providing valuable feedback between the front line clinicians and IT support personnel during numerous departmental EHR go-lives. There is no other tool available like STAT Ticket and only 1.2% of U.S. hospitals have achieved HIMSS Level 7 as of Q1 2012.

Jim Shattuck, president of STAT Ticket, said, "At STAT Ticket we strive to write software that best reflects our deep understanding of hospital support needs and now we've partnered with an organization [Winola Lake] that shares our passion to improve the lagging area of hospital support communication."

Winola Lake Mobility Medic supports all manufacturers' point of care products and can drive 99% uptime for devices through an onsite or Winola-hosted spares pool. Winola Lake also provides proactive cart care through scheduled weekly, monthly or bi-monthly service visits, along with asset management, service history reports and warranty tracking to prevent cart fleets from reaching their breaking point.