Published on October 30, 2012 at 12:58 AM
Global health service company Cigna (NYSE:CI) is taking a number of temporary steps to assist people in several states impacted by Hurricane Sandy, including: Connecticut, Delaware, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia and Washington, D.C.
Effective immediately in all of these areas, for services incurred from Monday, October 29 through Sunday, November 4, 2012, Cigna is:
Allowing its customers to refill prescriptions even if it would normally be too soon for a refill
Waiving all pre-certification, referral and hospital admission requirements
Paying claims for out-of-network services at in-network rates
Expanding its 24x7 telephone help line to provide personal assistance and support for all residents affected by the hurricane. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane. The help line can be reached at 866-912-1687. Cigna also has an online resource center with additional information about disaster resources at http://apps.cignabehavioral.com/web/basicsite/consumer/consumer.jsp
"Cigna is committed to helping people get quality health care and stay on their medications through this disaster," said Susan Gaca, Cigna's chief nursing officer and director of emergency response. "We'll do all we can to lessen the disruption of the storm on people's lives."
Customers with questions or concerns are encouraged to call the customer service phone number on their Cigna ID card or Cigna's nationwide customer service telephone number at 1-800-Cigna24 (1-800-244-6224). Customer service representatives are available 24 hours a day, seven days a week for assistance.