CapsuleTech recognized with 2015 Global Frost & Sullivan Award for Customer Value Leadership

Based on its recent analysis of the medical device integration solutions market, Frost & Sullivan recognizes CapsuleTech with the 2015 Global Frost & Sullivan Award for Customer Value Leadership. CapsuleTech's vendor-agnostic SmartLinx medical device information system^® (MDIS) has emerged as a valuable data management solution that ties together the medical devices across a healthcare enterprise into a unified system that not only captures and distributes patient clinical data, but also makes available operational data about the devices themselves. As SmartLinx is designed as an integrated system rather than a customized set of interfaces, it is easy to implement and utilize, which, in turn, translates to an efficient and highly productive lifecycle.

"Being vendor-neutral, SmartLinx enables hospitals to switch EMR/EHR systems and/or from one device manufacturer to another, while the middleware integration remains intact and continues to adapt to the changing device or information systems landscape," said Frost & Sullivan Sr. Research Analyst Shruthi Parakkal. "CapsuleTech is able to offer this 'seamless' integration by establishing close working relationships with device manufacturers to develop interfaces for device communication protocols."

SmartLinx is a highly intuitive solution that can work independently of connectivity hardware, and can be easily used by all staff in a hospital. Through its three core components – connectivity, integration and analytics – SmartLinx consolidates clinical workflow and integrates data with intelligent systems beyond the EMR, such as clinician decision support, alarm management, and asset management systems to help provide targeted insights to clinicians responsible for their patients; IT administrators responsible for the connectivity infrastructure; and clinical engineers responsible for medical devices.

CapsuleTech is the global market leader in medical device integration. SmartLinx currently integrates with 18 different medical device types and 30 information system vendors. The company sells its product in 38 countries, with North America being its biggest market, followed by Europe, Middle East, Asia Pacific, and Latin America.

Almost 90 percent of its customers refer CapsuleTech to their peers, resulting in a high degree of customer loyalty and repeat business. Continuing the conversation with clients through multiple touch points and maintaining a high level of engagement with device manufacturers, as well as IT solution vendors, ensure that CapsuleTech remains the most preferred vendor for medical device integration solutions.

"At the core of the company's product management are the multiple communication channels it maintains with hospitals, device manufacturers and system partners," noted Parakkal. "CapsuleTech performs upgrades seamlessly with support from device manufacturers that consider it a partner during updates of communication protocols."

The company delivers superior customer service through effective planning, proactive management, and thorough testing. During the implementation phase, CapsuleTech trains key clinicians, system administrators and clinical engineers in installing the equipment, so they can pass on the knowledge to other users.

CapsuleTech continues to expand its market to include lower acuity care hospital units, such as medical surgical units, apart from its traditional large- to medium-sized hospitals. Frost & Sullivan finds that most of CapsuleTech's success is due to a high level of domain expertise across all resources—from product development through sales and system implementation—and product performance.