Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that Allianz Worldwide Care has selected the Thunderhead NOW platform to create, produce and manage its multi-channel client communications.
As a wholly owned subsidiary of the Allianz Group, Allianz Worldwide Care specializes in providing international health insurance to employees, individuals and their dependants, wherever they are in the world. Clients are provided with a flexible range of health insurance products, market-leading service levels and medical support from its team of in-house and regionally based doctors and nurses.
Allianz Worldwide Care selected Thunderhead NOW to replace its existing in-house system in part due to the platform’s unique business user control and its proven track record in the market. With Allianz Worldwide Care’s commitment to ensuring high levels of customer satisfaction, Thunderhead will enable the company to maintain its ability to deliver superior customer service by providing a flexible, scalable multi-channel customer communications solution for creating and delivering customer correspondence in a more seamless and efficient manner. For a company that currently provides policy documents and supporting correspondence in English, German, French, Spanish and Italian, with additional languages planned in the near future, this is an important tool.