As the world braces for the coming winter flu season, health officials in Mexico expect to battle an anticipated rise in H1N1 flu cases with interactive visual communication systems from Polycom (NASDAQ: PLCM), the global leader in telepresence, video and voice communication solutions.
During April and May, Mexico's National Center for Health Technology Excellence (CENETEC) relied on Polycom and other video conferencing systems to help them stem the initial outbreak of H1N1. Experts at Mexico's Secretariat of Health used Polycom systems to communicate face-to-face with some 1,500 health officials to help determine the source of the flu, where and how it was spreading, and effective treatments.
When the virus emerged in April, Mexican officials immediately recognized the need for clear, streamlined communication and collaboration to help contain the outbreak. So they turned to their video communication network outfitted with Polycom systems.
"Real-time communication and interaction was essential in responding to H1N1, and that made video a crucial element in our approach to managing the crisis," said Adrian Pacheco, biomedical engineer and assistant director of telemedicine for Mexico's Secretariat of Health. "Interactive video enables timely information to be distributed to the right people, because when you're fighting an epidemic, there's no time to lose."
In the race to contain the virus, interactive visual communication saved time -- and possibly lives. "Everyone was able to see expressions, ask questions more easily, and truly understand the information," said Pacheco. "And the face-to-face connection gave health professionals the trust and confidence they needed to exchange very sensitive information."
Mexico has earned praise for its rapid and effective response. Dr. Margaret Chan, director-general of the World Health Organization, commended Mexican officials for slowing the initial spread of the virus, which in turn gave other countries time to prepare their own responses.(i)
"The Secretariat of Health drove the effort to use video conferencing to increase and simplify communication across all institutions," said Pacheco. "It was invaluable in determining what different health professionals were seeing nationwide."
Using Polycom systems installed at its headquarters, the Secretariat of Health established voice and video communications with health centers, hospitals and universities throughout Mexico. CENETEC operates a video communications network that includes a range of Polycom video conferencing systems located in Mexico City and in 12 different states. The network was installed by Grupo SIO, a regional Polycom channel partner with expertise in telemedicine applications.
Using Polycom conference infrastructure, CENETEC regularly conducted multipoint video conferences with 16 health centers, hospitals and universities. During the initial swine flu outbreak, health officials relied on the network to host a series of educational sessions covering H1N1 pathogeny, immunologic response, complications, outpatient education, and psychological reactions of caregivers. Experts also hosted round tables to discuss the flu outbreak.