Connecting associates around the world and collaborating with clients is now a quicker, more interactive process for global healthcare solutions provider Cerner ( CERN). Cerner began using the AT&T Telepresence Solution, an immersive video technology that connects remote participants, earlier this year to help respond to client service requests in a timely manner and to conduct virtual business meetings with its associates, clients and business partners around the world.
"The AT&T Telepresence Solution allows Cerner to virtually connect our workforce around the world to share knowledge and tackle complex issues," said Kevin Smyth, Cerner vice president and chief information officer. "Our associates, clients and partners are building a sense of community and teamwork by virtually sitting in a room together to conduct meetings and work collaboratively on projects."
The AT&T Telepresence Solution, enabled by Cisco TelePresence(TM), allows team members from locations around the world to interact face-to-face through ultra-high definition 1080p screens. Telepresence is an immersive video technology that creates the experience of being in the same room with remote participants, whether they are down the street or halfway around the world. Participants sit across the table from "actual-size" video of their colleagues and can converse through spatial, wide-band audio. The AT&T Telepresence Solution allows teams to collaborate in real-time across AT&T's reliable network. The AT&T Telepresence Solution provides AT&T-owned Cisco TelePresence equipment, installation, full monitoring and management of the application, network provisioning (including AT&T Virtual Private Network transport), remote help desk service and on-site equipment maintenance and repair.
Cerner is using the AT&T Telepresence Solution to provide an "in-person" meeting experience to facilitate cross-continent collaboration with its leadership teams and technical support teams. The initial five-room deployment includes locations in the U.S. and the United Kingdom, with plans to expand into France, India and other countries. The AT&T Telepresence Solution is helping Cerner: