US Oncology selects PatientPoint's self-service solutions to enhance patient experience

PatientPoint, a provider of multi-channel self-service applications for the healthcare industry, today announced that US Oncology, the leading integrated oncology company supporting more than 1,300 affiliated physicians in 500 locations throughout 39 states, has selected PatientPoint solutions to provide self-service technologies to enhance the patient experience.

“By connecting patients with resources to better manage chronic conditions and maintain a healthy lifestyle, healthcare providers can empower patients to be more active participants in their own care, which will ultimately improve outcomes.”

US Oncology will implement the PatientPoint solution as part of its soon-to-be-launched Patient Portal, which will give patients a single point of access to their providers through online self-service applications, including appointment scheduling and pre-registration, online bill payment and secure messaging. These capabilities provide patients with the ability to complete registration forms prior to a doctor's visit; review and update their medical history; and access and pay bills online. Any patient data that is captured online automatically flows into the practice management systems in use at practices affiliated with US Oncology, eliminating the need for staff to re-enter data and minimizing the potential for error.

"The deployment of PatientPoint's self-service solutions will allow US Oncology to establish an online portal where patients can interact with their providers and receive personalized information relevant to their specific disease or condition," says Nitin Jain, general manager of web portals at US Oncology. "Technology is a cornerstone of our mission to advance the quality of cancer care for patients. The PatientPoint solution complements the technology we are currently building to enhance the patient experience. Our comprehensive solution would also help providers demonstrate meaningful use of their EHR in addition to enhancing operating efficiencies at their practice."

"We are pleased that US Oncology has selected PatientPoint's self-service solutions to improve access to information across the organization and enhance care delivery," said Raj Toleti, CEO of PatientPoint. "By connecting patients with resources to better manage chronic conditions and maintain a healthy lifestyle, healthcare providers can empower patients to be more active participants in their own care, which will ultimately improve outcomes."