Phoenix, Uniontown sign three year agreement for comprehensive IT infrastructure outsourcing services

Phoenix Health Systems, a premier provider of integrated information technology (IT) outsourcing and consulting services for healthcare organizations, announced today that Uniontown Hospital, Uniontown, PA, has signed a three year agreement with Phoenix for comprehensive IT infrastructure outsourcing services.

Under the agreement, Phoenix will manage Uniontown's technical infrastructure, which include, leadership, 24/7 service desk operations, network (both voice and data), desktop and server management from both its Leveraged Service Center in Dallas, Texas and onsite at the hospital.  Phoenix will also implement its unique clinical end user support program which provides proactive management and onsite rapid IT response support to clinicians on duty at the hospital.  These services will provide a stable, reliable and scalable environment that will adapt to the hospital's changing needs as Uniontown implements Cerner's Electronic Health Record (EHR) system to achieve Meaningful Use.

"We believe that our partnership with Phoenix Health Systems will enhance our service levels and overall IT operations while reducing costs," said Steve Handy, Senior Vice President, Uniontown Hospital. "An experienced national company like Phoenix will provide us with the dependable and reliable services that will allow us to ensure our continuing success at delivering high quality health care as we implement our Electronic Health Record system."

"Phoenix brings a higher level of technical expertise which has been a recruitment challenge in the past," said Tricia Herman, Director IT, Uniontown Hospital. "I'm excited about the vast knowledge and experience Phoenix brings to the hospital which is further enhanced by their Leverage Service Center. Phoenix is committed to superior customer service that coincides with the philosophy of our department."

"Phoenix is proud to be selected to manage the information technology infrastructure operations for Uniontown Hospital. We look forward to working with them to achieve their long-term objectives, support their efforts to achieve Meaningful Use with their EHR system and bring best-in-class service and technology to the hospital," said Darin LeGrange, President and CEO, Phoenix Health Systems. "We are committed to exceeding Uniontown's expectations by offering new ways to add value through innovative solutions to improve healthcare delivery and reduce costs."