Wolters Kluwer Health is pleased to announce that its Ovid and LWW journals Technical Services team received certification as a Center of Excellence by BenchmarkPortal in collaboration the Center for Customer-Driven QualityTM, founded at Purdue University. Only 10% of companies that submit data under BenchmarkPortal's program are awarded a "Certification of Excellence." This is the third time in six years that a team within the Wolters Kluwer Health Customer Support organization received certification.
"The BenchmarkPortal certification is a tremendous honor and exemplary of our customer-centered approach to our work. I couldn't be prouder of the Technical Services and Customer Support teams for their continued commitment to delivering high-quality customer service and satisfaction," said Karen Abramson, President & CEO of Wolters Kluwer Health Medical Research. "Our customers and partners have long credited their customer support and service experience as an important, value-added component of their partnership with Ovid and the LWW journals, and this certification is a testament to the team's expertise, and dedication to building a customer-driven business."
Bruce Belfiore, CEO of BenchmarkPortal added, "We certified Wolters Kluwer Health's Ovid and LWW journals customer care operations as a Center of Excellence after evaluating the company's effectiveness and efficiency in interacting with their customers. Three consecutive years of certification is a noteworthy achievement. We applaud their commitment to superior customer service."