MAXIMUS customer contact centers achieve Center of Excellence distinction
Published on July 3, 2013 at 8:51 AM
MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today that its New York Physician Profile and New Jersey Health Care Profile operations have been recognized as "Certified Centers of Excellence" by BenchmarkPortal. The New York customer contact center operations also achieved the distinction of being recognized as one of the top 100 small call centers studied by BenchmarkPortal across North America.
“This certification is confirmation of the high-quality customer service that the New York and New Jersey Profile contact centers have been excelling at for more than a decade”
The MAXIMUS customer contact centers achieved the Center of Excellence distinction based on best practice metrics drawn from the world's largest database of objective and quantitative performance data from thousands of contact centers. Performance data collected from the New York and New Jersey Profile contact centers achieved BenchmarkPortal's objective and quantitative criteria in areas such as operational efficiency, service-level standards, customer satisfaction and employee training.
Both centers operate as state-wide health information systems, designed to provide public access to information about health care providers. Their mission is to improve the quality of health care, reduce medical errors and increase patient safety by providing consumers the right to make informed decisions when selecting a provider. Their online databases publish 100%-verified-accurate public information for all consumers.
"This certification is confirmation of the high-quality customer service that the New York and New Jersey Profile contact centers have been excelling at for more than a decade," commented Bruce Caswell, President and General Manager of Health Services at MAXIMUS. "These centers have been in direct line with their mission of improving the quality of health care and assisting beneficiaries in making informed physician decisions. Not only have they been providing accurate, reliable information to all consumers, but they have done so in a friendly and helpful manner."