Published on February 18, 2013 at 2:54 AM
"We are quite impressed with Aetna's comprehensive programs to improve the health of the population in the Gulf," said Ronan McCaughey, editor of MENA Insurance Review. "We like the way Aetna supports wellness and prevention programs, such as breast cancer screenings, flu shots and check-ups, and encourages its members to have a primary care doctor. This award also recognises the quality of Aetna's care management programs, where, for example, Aetna nurses call patients after a hospital discharge to make sure they understand their treatment and medications."
Aetna has been a pioneer in using mobile technology to help its customers manage their health. The company offers a mobile app that allows its members to locate nearby health care providers in its Middle East network. Aetna also has apps that can help its customers understand their symptoms, monitor their exercise and eating habits, and track their claims. Its website offers region-specific information in six languages, including Arabic.
Aetna offers access to more than 70,000 hospitals, doctors and clinics in its non-U.S. global network, including a direct billing arrangement through an insurer alliance with the SEHA government hospitals in the Emirate of Abu Dhabi. In the United States, more than a million health care providers are part of Aetna's network. In Dubai in 2012, Aetna also established a multi-lingual call centre offering French and Arabic to serve a selection of clients from the Middle East region.