TeleHealth Services, Samsung complete new SmarTigr system to improve patient-provider communication

New array of Samsung Smart LED hospital televisions and SmarTigr interactive patient engagement solutions provide healthcare facilities with cost-effective technology solutions to enhance patient satisfaction, operational efficiencies, and care management.

TeleHealth Services, the nation’s leading provider of hospital televisions and interactive patient engagement solutions, announced through their partnership with Samsung Electronics America, Inc., the completion of a new patient engagement solution called SmarTigr. To help hospitals and health systems improve both the patient experience and patient-provider communication, the SmarTigr utilizes the Smart TV functionality of the Samsung healthcare televisions combined with the clinical features of TeleHealth’s iTigr patient engagement solution. Through this collaboration, hospitals across the country can experience new levels of patient engagement while achieving greater operational and cost efficiencies.

The new SmarTigr patient engagement solution dramatically lowers the cost of hospital patient interactive systems while expanding both clinical and non-clinical applications available including electronic whiteboards, patient portal registration, internet access, and additional patient education and entertainment options. Innovative advances in interoperable TV and Tigr patient engagement systems make it not only possible, but very practical for hospitals.

“Any hospital can get started quickly and powerfully,” said Dan Nathan, senior vice president and general manager of TeleHealth Services. “The process is now simplified with a Tigr system and selecting the right TV every time hospital televisions are purchased. Samsung’s new Hospital Smart TV allows TeleHealth Services to bring a sophisticated interactive patient care platform to every hospital utilizing their exist­ing wiring and without the use of a set-top box. This significantly streamlines the implementation while providing substantial cost savings. The new functionality supports hospitals in meeting Meaningful Use criteria, establishing efficiency in communications between patients and clinicians, and advancing community health programs.”

Samsung and TeleHealth Services first formed a partnership in 2010 to engineer, manufacture and distribute cutting-edge hospital televi­sions to the healthcare market. “The synergies between providing meaningful interactions with patients, and the heightened awareness around patient satisfaction made this a seamless partnership,” said Jonas Tanenbaum, vice president of sales and marketing, hospitality TV at Samsung Electronics America, Inc. “TeleHealth Services is a leading healthcare technology innovator with a proven track record of ar­chitecting interactive education solutions that help patients manage their health and aid hospitals in reimbursement initiatives. We see this collaboration as the next phase in our joint quest to promote quality healthcare solutions and a more satisfying experience for patients.”

“As outcomes-based payments begin to account for a greater portion of hospitals’ revenues, patient engagement, population health management and patient satisfaction will continue to increase in importance. We have partnered with Samsung to leverage Smart TV features to aid healthcare administrators in achieving their patient engagement and experience objectives,” said Nathan. “Television-based entertainment, education and communication are key components of the patient experience. With the shared vision of our two companies and the power of the Smart TV for healthcare, these components become inseparable, allowing hospitals to provide a richer patient experience than ever before.”