MAIA: Milestone AI Agent

MAIA (Milestone AI Agent) is the new artificial intelligence-based support system designed to enhance customer assistance and operational efficiency for ultraWAVE 3 and ETHOS systems.

MAIA represents the latest evolution of Milestone Connect, the digital platform that has provided users with access to technical know-how since 2014. With MAIA, Milestone introduces a virtual product specialist capable of delivering immediate, context-specific information to support daily laboratory operations. The system provides guidance on sample handling, method selection, maintenance procedures, and troubleshooting.

Run time: 1:30min

MAIA, the AI-based Assistant for your sample preparation

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