1. John Norton John Norton United States says:

    This study should not be applied to the general population. Kaiser Permanente makes up only a small portion of the mail order pharmacy industry and is not representative of the mail order facilities which most people use. In fact, Kaiser Permanente mail order pharmacy is an outlier. Every year it gets far higher customer satisfaction scores compared to other mail order pharmacies in the J.D. Power customer satisfaction survey. The rest of mail order segment receives mediocre reviews at best. Moreover, the J.D. Power and other consumer surveys have documented that patients are more satisfied at community pharmacies.

    In addition, a 2013 study reviewing millions of Medicare records concluded that community pharmacies provide 90-day supplies of medication at equal to or lower cost for health insurance plans than mail order and that local pharmacies substitute cost-saving generic drugs more often than mail order.

The opinions expressed here are the views of the writer and do not necessarily reflect the views and opinions of News Medical.
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