Jan 29 2011
HHA Services, a leading provider of healthcare food and facility management services, and recognized as one of the Top 100 Best Places to Work in Healthcare by Modern Healthcare, spoke at War Memorial Hospital in Sault Ste. Marie, Michigan, www.warmemorialhospital.org.
Paul Fayad, Chief Executive Officer of HHA Services and ChuckFu Lam, Doctoral Candidate at Ross School of Business, University of Michigan, shared with over 60 Administrators and Department-heads at the half-day seminar in northern Michigan yesterday.
Fayad's healthcare industry experience brings a wealth of success-building information to the team at War Memorial Hospital. He advises nationally, based on his skill of understanding the differences between normal leadership and leadership that engenders exceptional performance along with management development practices regarding extraordinary customer service strategies.
Lam's research and studies regarding positive performance enhancements and business strategies deliver an extremely rich and varied vein of knowledge that the audience can delve into.
Together, they shared evidence supporting the importance of building extraordinary customer service and reviewed tools designed to foster such positive leadership. Through behavior examination, encouragement, and team-building projects, War Memorial Hospital received insight to have an extraordinary customer service culture.
Hospital-based program reduces re-injury, violence among victims