Palomar Health offers new patient-friendly loan program

Palomar Health is offering a new patient-friendly loan program called ClearBalance ® that gives patients an affordable option to pay their out-of-pocket hospital expenses over an extended period.    

San Diego-based CSI Financial Services provides this interest-free loan program that features affordable monthly payments.

Palomar Health, the largest public health district by area in California, joins more than two dozen hospitals across the state that offer ClearBalance.

"Palomar Health specifically expressed to our team the importance of delivering the highest level of patient satisfaction throughout the entire experience, from care through billing," CSI Chief Executive Officer Mitch Patridge says.

"More and more, patients are contending with higher deductibles and higher co-pays, and we're proud to work with healthcare providers - such as Palomar Health - to make sure healthcare remains affordable for everyone," Patridge adds.

Palomar Health Corporate Controller Tim Nguyen says the district selected ClearBalance because of the many patient needs that it satisfies.

"Our concern for the well-being of our patients does not end at the time of their discharge. We understand many of us are facing financial hardships and we would very much like to help our patients meet their financial obligations," Nguyen states.

"We have heard from our patients on what they need in a loan program and are confident that the ClearBalance payment plan meets their needs with its flexible terms, no late fees and no interest payments," Nguyen adds.

ClearBalance is a patient-centric program designed to help with unexpected medical bills by providing an affordable repayment option. ClearBalance gives patients the opportunity to receive a long-term payment option featuring low monthly payments with no interest or late fees.

CSI Chief Operating Officer Janet Shanks says the company's ability to provide interest-free loans for up to 72 months and its attentive customer service center are key ingredients to delivering unparalleled patient satisfaction.

"Our customer service team members are specially trained to ensure that each patient is treated with honesty, fairness and compassion," Shanks says.

The ClearBalance program allows patients to easily qualify for a patient-friendly bank loan, Shanks says. Additional balances and family member accounts may be added and the patient will receive only one easy to read monthly statement, she adds