Adventist Health System uses MyRounding platform to enhance patient experience, quality of care

MyRounding Solutions, the leader in developing patient experience technology, announced today that Adventist Health System (AHS) has selected MyRounding to streamline and optimize its rounding process and enhance patient experience, quality of care and employee engagement throughout its participating hospitals.

"We are very pleased to partner with MyRounding on this important initiative," said Pam Guler, vice president and chief patient experience officer for Adventist Health System. "Our facility leaders round and talk with their patients daily, and an automated tool that supports this process along with follow-up is key to our focus on patient and family-centered care."

During a one year pilot, an Adventist Health System hospital using MyRounding along with other patient experience initiatives, saw sustained improvements in HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) nurse communication results, moving from the 60^th percentile to the 90^th percentile, based on a national comparative. Now, 25 AHS hospitals are moving from paper-based rounding processes to the MyRounding app, which will allow them to gain real-time visibility and greater accountability in rounding. In addition, AHS hospitals using MyRounding are using the platform to track environment of care and rounds on employees.

"MyRounding allows our leaders to capture real-time patient feedback in an organized manner so that we can proactively meet patient and family needs and continually improve and sustain the best patient experience," said Guler.

With the MyRounding platform, health care facilities can collect data and provide instant reports to administrators and nurses on patient feedback and experience. In addition, it allows users to create, assign and track issues at the point of patient care for immediate service recovery. This patient feedback and service recovery has been demonstrated to improve the level of patient engagement and experience across the continuum of care.

Integrated with Adventist Health System's EHR, MyRounding provides visibility into the daily rounding activities specific to each patient. The MyRounding platform allows clients to easily create custom questions, scripts and templates that can be pushed out to users instantly. MyRounding technology is supported by a customer experience staff that provides continual implementation and optimization support.

"The MyRounding education and support team members have been excellent resources for our campuses across the country, providing expertise and timely resolution to questions," said Guler. "We feel that the team is our partner in this journey."