Waters' field service engineers (FSEs) and service specialists provide a comprehensive, data-informed, and unified strategy to address requirements across various locations and regions.
Their unparalleled expertise enables labs to optimize budgets and instrument availability, fulfill compliance standards, and achieve reliable outcomes to maintain a competitive edge.
Dedicated chemistry specialists can assist in application and method development, while integrated features within Waters' software solutions deliver paperless qualification results that streamline documentation and foster innovation.
With the Empower Software Development Lifecycle (SDLC) Audit-Ready Kit, one can meet regulatory obligations and maintain systems that are effective, reliable, and high-quality.
Instrument services that power high-performing workflows
Researchers rely on Waters Instrument Services to ensure that LC and LC-MS systems operate at maximum efficiency, providing service and support that reduces downtime and upholds compliance.
To enhance performance and effectiveness, Waters delivers consultative, analytical, and laboratory services alongside streamlined software and business tools.
FlexCHOICE Service plans safeguard the investment and enhance laboratory productivity, while instrument upgrades provide access to cutting-edge LC and LC-MS capabilities and lower the total cost of ownership.
Waters' instrument qualification services enhance compliance assurance. Extended support and service plans are offered for Agilent HPLC, UHPLC, and GC systems managed by Empower Software.
Certified Waters service specialists and engineers use Waters Quality Parts, ensuring systems are equipped with the highest-quality components to maintain the laboratory's productivity amid increasing demands.
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Software services that keep the lab current, compliant, and ahead of what’s next
Waters Software Services ensures that the informatics environment remains up-to-date, compliant, and fully supported to promote continuous productivity.
As a reliable provider of services and support, Waters offers high-quality solutions that are essential to the lab's success.
Waters' consultative services facilitate the adoption of software and informatics while enhancing operational efficiency through advanced applications and business tools.
To safeguard the investments in Empower Software, waters_connect Software, MassLynx MS Software, or NuGenesis Software, software maintenance plans deliver updates, expert assistance, and exclusive technical resources, while software upgrades guarantee access to the latest enhancements for improved productivity.
Waters provides ongoing software compliance support through Computer System Validation (CSV) consultation and guidance that aligns with regulatory standards - ensuring user to remain proactive in a highly regulated environment.
Analytical and lab professional services to elevate data quality and operational excellence
Waters' professional service consultants provide comprehensive solutions to ensure the success of the laboratory. Waters offers complete expertise in method development, transfer, and migration to fulfill data integrity compliance requirements.
The team is dedicated to delivering full accountability in consultation and project management for implementations, workload balancing, and facility transitions.
Waters relocation specialists oversee instrument relocations with minimal disruption, while our remote services teams enhance instrument availability through prompt and secure online problem resolution. Waters efficiently implements and validates Empower Software, NuGenesis SDMS, and the Analytical Workflow Manager through software deployment services, ensuring a swift, disruption-free process.
Software integration services ensure that information management systems connect seamlessly and maintain data integrity.
The extensive compliance support, including instrument qualification and software compliance services, assists the laboratory in meeting regulatory standards, qualifying instruments, validating software, and remaining consistently compliant and productive.
Financial and trade-in services to make the science more accessible
Waters Financial and Trade-In Services assist laboratories in optimizing resources, modernizing technology, and mitigating financial risk while maintaining with scientific advancements.
Laboratories can access cutting-edge analytical technology with innovative financing solutions, upgrade outdated instruments, and consolidate comprehensive laboratory solutions into a single manageable monthly payment through Waters Capital.
Flexible programs, such as Leasing, Technology Refresh via FlexCAPITAL, and Rental, facilitate smarter budgeting, enhance cash flow, enable strategic replacement planning, and accelerate return on investment.
When it is necessary to replace obsolete LC or MS systems, the Waters FlexUP Technology Replacement Program streamlines transitions by providing expert guidance, exclusive discounts and trade-ins, rapid installation and qualification, method migration assistance, responsible recycling, and adaptable service plans.
These services offer laboratories affordable access to contemporary technology, enabling them to advance scientific endeavors with assurance.