SearchAmerica launches Collection Performance Advisor service for hospitals

SearchAmerica®, a part of Experian and a leader in financial clearing services for health care, today launched its newest service for hospitals, Collection Performance Advisor(SM). The service equips hospital financial managers with a decision engine that uses advanced analytics and data to direct outstanding patient accounts to the appropriate collection team and outside agency to improve cash collections. Collection Performance Advisor also provides centralized reporting to monitor the performance of all collection resources using consistent metrics. It leverages proven best practices to deliver a comprehensive service to monitor and control health care receivables.

"Regardless of the industry, collections are growing increasingly more complex and challenging," said Dan Johnson, president of SearchAmerica. "Hospitals need a simple way of applying analytics and data in order to route patient accounts to the most effective collection process. We developed Collection Performance Advisor to address these challenges, leveraging Experian's vast collection expertise and direct input from many of our health care clients nationwide."

The new Collection Performance Advisor service yields collection decisions based on a hospital's unique objectives and industry best practices to help hospitals:

• Increase patient cash collections
• Objectively measure and compare performance of all collection resources
• Assign patient accounts to the best-suited collection team or outside agency
• Track patient populations and payment performance to optimize collection processes
• Gain visibility of collection performance through centralized reporting
• Benchmark collection team performance against one another and industry peers
• Forecast future cash collections and bad debt reserves

Collection Performance Advisor, teamed with SearchAmerica's industry-leading Payment Advisor Suite®, provides hospitals with a patent-pending, end-to-end decisioning system to maximize collections in an era of increasing patient liabilities.