‘An Arm and a Leg’: Angst and advice from a health insurance insider

After hearing the story of Anna Davis Abel's fight with her insurance company over testing related to COVID-19, we heard from a listener who has worked for a health insurance company for decades.

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"I am shocked," she wrote. In Davis Abel's position, "I would be screaming from the rooftops."

She added: "I have listened to all the episodes in this podcast, and there are times I come away feeling bad for working for the insurance company."

We talked for Episode 6. In addition to angst, she had valuable insights and advice for anyone getting ready to call their insurance company with a tough question or two.


"SEASON-19" of “An Arm and a Leg” is a co-production of Kaiser Health News and Public Road Productions.

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Kaiser Health NewsThis article was reprinted from khn.org with permission from the Henry J. Kaiser Family Foundation. Kaiser Health News, an editorially independent news service, is a program of the Kaiser Family Foundation, a nonpartisan health care policy research organization unaffiliated with Kaiser Permanente.

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