For many large pharmaceutical and medical device firms, the task of capturing and managing volumes of clinical trial and drug safety data is often outsourced to experts like Phase Forward.
To automate the provisioning, deployment and management of servers in its highly virtualized datacenter and improve operational efficiency, Phase Forward turned to Business Service Management from BMC Software (NYSE:BMC).
Phase Forward operates its virtual machines (VM) in a datacenter running a variety of applications that support hosted clinical trials and capture and manage data. At the same time, these VMs must maintain customer service levels for availability, reliability and compliance.
“As healthcare organizations shift from paper-based data collection methods to Internet-enabled solutions, it’s imperative that we continue to invest in our hosting technology to meet customer demand,” said Thomas Winston, vice president of Global Technical Operations at Phase Forward. “BSM helps us automate and standardize many of our key technology processes, allowing us to cost-efficiently scale the business. As a result, we anticipate substantial cost savings over the next three years while maintaining the highest service levels.”
In addition to providing automation solutions to power Phase Forward’s physical and virtual IT environment, BMC is delivering simplified auditing and reporting to help the company meet strict regulatory guidelines.