DMS Health Technologies receives Omega's 2009 NorthFace ScoreBoard Award

DMS Health Technologies announces that it was honored for delivering 'world-class' customer service as a recipient of Omega's 2009 NorthFace ScoreBoard Award^SM for the second consecutive year at the SCORE Conference 2010 on April 29.  As rated by its own customers, DMS Health Technologies achieved excellence in customer satisfaction during the prior calendar year for mobile MRI, CT, PET/CT, nuclear medicine, digital mammography, cardiac/angio and bone densitometry services and interim solution rentals; and diagnostic imaging equipment service.

"I am proud of each and every employee for embracing our value of customer service and our mission to make a difference in the lives of our patients and customers, which ultimately enabled DMS to receive Omega's prestigious award for the second consecutive year," states Paul Wilson, Chief Executive Officer of DMS Health Technologies.  "Since this award is based solely on actual customer feedback, it proves our commitment to make every customer interaction a positive experience that exceeds their expectations and builds long lasting relationships."

Omega's methodology measures customer satisfaction and loyalty levels for all clients on a 5-point scale four times during the year in such categories as technical support, field service, customer service and account management.  NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.

"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception in 2000 as the only objective benchmark for excellence in customer service," said John Alexander Maraganis, President and CEO of Omega.  "Our research indicates that companies that consistently achieve a 4.0 rating or above are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."