NextGen Healthcare Information Systems, Inc., a wholly owned subsidiary of Quality Systems, Inc. and leading provider of healthcare information systems and connectivity solutions, today announced that Palm Beach Orthopaedic Institute (PBOI) will leverage revenue cycle management services from NextGen Practice Solutions to optimize its collections and drive business growth.
A leading orthopaedic practice in Florida, PBOI's board-certified and fellowship-trained physicians offer comprehensive, multi-specialty orthopaedic care, such as physical medicine and rehabilitation and podiatry. The practice deployed NextGen® Ambulatory EHR and NextGen® Practice Management in 2006, and has since realized a number of key clinical and operational benefits, such as enhanced access to patient data, increased financial efficiencies, and improved customer service and satisfaction with both patients and referring physicians. However, PBOI has struggled to find the qualified personnel resources needed to overcome its distinctive billing challenges.
To aid in fulfilling this need, NextGen Practice Solutions will provide high-tech revenue cycle management services that enable PBOI to stay current with reimbursement changes, billing trends and regulatory developments - all while ensuring prompt payment. It will also help the practice sustain its continued business acceleration and reallocate space formerly occupied by a central billing office.
"Establishing a deeper partnership with NextGen Practice Solutions was seamless because of its tight integration with NextGen technology," said Brian Bizub, chief executive officer of PBOI. "No interfaces were needed, and the implementation team was thorough, leaving no questions unanswered. Within just a couple of weeks, NextGen Practice Solutions identified billing trends such as post adjudicated denial patterns and days in accounts receivable (DAR) by payer specific product. As a result, we now have full transparency to help manage our operational efforts and avoid any negative trends. This will ultimately improve our revenue cycle and allow us to provide better service to our patients."
NextGen Practice Solutions provides technology-driven services that help drive efficient and effective business operations. These services are designed to:
- optimize collections and revenue improvement;
- enable best practice utilization of NextGen Practice Management;
- analyze the current revenue cycle to determine issues that may hinder cash flow and growth;
- customize and adapt services to meet unique practice requirements;
- create workflow processes to streamline operations and reduce expenses;
- align business office requirements with clinical activities;
- identify specific examples of missed revenue and educate staff; and,
- jointly establish goals and metrics, and regularly provide detailed performance reports.
"It's always exciting when an existing client expands its relationship with NextGen Healthcare to tackle a unique business challenge," said Scott Decker, president of NextGen Healthcare. "We are confident that by using our integrated portfolio of technology and services, PBOI will be able to leverage the full scope and power of our Practice Management functionality, in turn generating a significant positive impact on their patient satisfaction."