Jun 15 2017
The market for hospice care is growing for both eligible enrollees and providers, yet the quality of care is prone to vary, and many institutions deliver suboptimal service, says Texas A&M University Distinguished Professor of Marketing Leonard Berry.
Low-quality hospice care is often blamed on the growing market share of for-profit hospices, but Berry's research suggests that poor service quality is related to ineffective organizational leadership rather than governmental status.
In "Practical Ideas for Improving the Quality of Hospice Care," published in the Journal of Palliative Medicine, Berry and his coauthors suggest multiple ways to reform hospice organizations, such as creating more fairness in the patient mix.
Source: https://www.tamu.edu/