University Radiology Group deploys RoyalPay to take patient engagement to the next level

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University Radiology Group has taken patient engagement to the next level by deploying RoyalPay®, the secure, web-based, payments engine, allowing clients to eliminate manual eligibility verification, and complex payment calculations, while greatly increasing time-of-service payments. With the recent deployment of RoyalPay®, patients can now view and pay their upcoming and prior balance responsibility online, all from the comfort of their home, or on the go. In seconds, patients are complete with the financial steps and can focus on what's important - their health.

The value of the Royal technology extends across the entire workforce; the registrars are now able to estimate and collect walk-in appointments, and other operational departments can automatically complete eligibility checks, and estimate calculations for patients, with the push of a button, days and weeks, in advance. Increasing time-of-service payments, increasing daily cash flow, and reducing invoicing and collection activities, allowing RoyalPay® users to benefit from an instant ROI. (

"As the largest radiology provider in New Jersey with a broad geographic footprint, we sought a front-end solution with a phased-in approach that could be seamlessly deployed and integrated at our 20 office locations," said James Maher, Chief Revenue Officer at University Radiology Group. "Working closely with the Royal Solutions team in our first phase, we implemented patient responsibility estimation for point of service collections at our imaging centers. We saw an immediate benefit and the RoyalPay solution has improved the collection of patient responsibilities at the time of service fourfold from our historic levels."

"It is wonderful to see the patient satisfaction impact dramatically improve when providing access to their healthcare costs, and the ability to control how, and when to make a payment," says Peter Nassif, CEO at Royal Solutions Group. "University Radiology Group, one of the largest imaging groups in the nation, undertook a three-month effort across nineteen of its locations to provide patients with financial clarity prior to and on the date-of-service. The days of receiving billing statements weeks after the date-of-service are obsolete and we are excited to continue to enhance the RoyalPay experience for all patients and customers alike."


The opinions expressed here are the views of the writer and do not necessarily reflect the views and opinions of News Medical.
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