A work schedule patching approach for improved nursing home care

Placing a loved one in a nursing home can be a traumatic experience for the entire family with concerns about the care and attention they will receive. Imagine if those concerns were eased, simply by some changes in the way the schedules are done for the staff at that facility.

The work schedules for employees in these highly stressful jobs can have a significant impact ultimately on the care patients receive. Organizations should strive to do a better job in taking into account the needs of workers when creating schedules, which will lead to less stress, better patient care and less turnover."

Ellen Ernst Kossek, the Basil S. Turner Professor at Purdue University's Krannert School of Management and research director of Purdue's Susan Bulkeley Butler Center for Leadership Excellence

Kossek and her co-authors including Purdue Krannert School of Management doctoral student Lindsay Mechem Rosokha and Carrie Leana, the George Love Professor of Organizations and Management at the University of Pittsburgh, examined work-life balance issues and schedules for eight nursing home facilities in the United States. Their work appears online in Work and Occupations. The study was partially funded by the U.S. National Institutes of Health as part of the Work, Family and Heath Network Study.

They found three main ways that the facilities approached worker scheduling. In the "Sharing the Pain" method, the organization randomly assigned schedules without regard to merit or length of employment. The "Reverse Status Rotation" method involved a scheduling approach where first-line managers were required to fill in for their direct reports who unexpectedly missed part or all of their shifts. For the "Work-Life Needs" method, the organizations took a more improvised approach and experimented with different ways to fill in schedules to balance the needs of the workers with patient coverage.

"This last method may produce the best results for workers, the facility and the patients," Kossek said. "Based on this, we suggest that work schedule patching approaches, which are the ongoing adjustments made to plug scheduling holes after schedules are posted, take into account how to effectively manage last minutes schedule changes on the ground in ways that support employee's work-life scheduling by motivating coverage by co-workers who would like to work the schedule, instead of the first approaches which just force others to cover."

Kossek said the research suggested that similar approaches could work well for not just health care, but many industries with scheduled hourly workers ranging from retail, childcare, manufacturing, to police and security.

Kossek said an initial analysis of the data from their study also showed a suggestive link between better work-life scheduling in nursing home facilities and fewer pressure ulcers in patients.

"Pressure ulcers can develop from patients not being moved often, just staying in the same position in bed, or not keeping the skin clean and dry." Kossek said. "It seems from the research that employees with better scheduling options are able to experience less strain and be able to be more focused on patient care."

Kossek has received worldwide attention for her research on work-life balance and has worked with the Purdue Research Foundation on some of her studies.

The team's work aligns with Purdue's Giant Leaps celebration, celebrating the global advancements in health as part of Purdue's 150th anniversary. It is one of the four themes of the yearlong celebration's Ideas Festival, designed to showcase Purdue as an intellectual center solving real-world issues.

Source:

Purdue University

Journal reference:

Kossek,E.E. et al. (2019) Work Schedule Patching in Health Care: Exploring Implementation Approaches. Work and Occupations. doi.org/10.1177/0730888419841101