Sep 19 2009
In an effort to reduce overhead in court systems and probation offices, the State of Virginia has implemented kiosk style check in systems in many of the offices statewide. The initiative is all in effort to reduce overhead, meet budget reductions and improve customer service while tracking valuable statistics of visitors. The latest Customer Service Check In kiosk from Medical Check In Systems has proved both effective and affordable.
Finding that the public is much more computer savvy has allowed the use of touch screens to quickly identify and sort customer needs. The touch screens now in place at some Virginia offices take a visitor name and ask the reason for their visit. The information is then posted on the computers of the office where each department can respond with the proper person to handle the request. Using this system the visitor can directly notify the right person for the job from the minute they walk in. No more waiting in line to sign in on a paper sign in sheet. No more privacy problems with others reading the paper sign in sheet.
Although Virginia has implemeted the Customer Service Check In within the courts, other states are finding these kiosks very valuable in other applications. The City of Rock Hill, SC uses the same system for customer services such as bill paying, utilities and permits. LaPorte County Superior court in Michigan City, IN also implemented the systems in family courts. Others include City of Suffolk Virginia, City of Tulsa, OK and City of Chesapeake, VA.
The latest systems used by the State of Virginia are called Customer Check In produced by Medical Check In Systems based in Florida. Medical Check In Systems promotes the 10 second sign in process reduces interruptions in any office. With their roots in the medical industry they have pushed newer product lines out to other businesses including governments, utilities, banks, and schools.
Medical Check In Systems develops touch screen kiosks for medical facilities, utilities, municipals and more.