TeleHealth Services announces new partnership with TRHMC to improve patient experience

TeleHealth Services, the nation's leading provider of healthcare grade televisions and interactive patient education solutions, today announced a new partnership with The Reading Hospital and Medical Center (TRHMC). The 671-bed hospital chose TeleHealth Services as their interactive patient education and entertainment partner as an extension of the hospital's Surgical Care Improvement Project (SCIP).

The Reading Hospital is highly regarded for their clinical excellence across an expanse of healthcare services. The TIGR interactive patient education system is an addition to The Reading Hospital's use of evidence-based treatment guidelines to promote consistency of care and positive patient outcomes. The combination of consistent patient education materials delivered at the optimal teaching moment bolsters Reading's commitment to community health education and will aid in maintaining their Joint Commission full accreditation and increasing reimbursements.

"As a medical group we are committed to providing excellent service to our community and we maintain a highly involved quality management team to help coordinate all aspects of clinical care," said Greg Racow, manager of media services for The Reading Hospital and Medical Center. "TeleHealth Services' beliefs and approach mirrored our values and commitment to providing the highest levels of quality healthcare. TIGR's use of the television as a multi-sensory teaching medium and interactivity provides patients with a clear understanding of their condition and after-hospital care instructions, therefore reducing readmissions and empowering the patient in their recovery process."

TIGR enables hospitals to improve the patient experience while increasing the value, quality and service of healthcare delivery. This interactive system features video-on-demand access to a hospital's entire library of educational videos at the patient bedside. TIGR simplifies education delivery for the hospital staff and improves retention of information for the patients. TeleHealth Services recently signed a partnership to provide the new Samsung 458 series healthcare television. The new line of healthcare televisions integrates hospital-specific features to provide education and entertainment solutions that optimize operational efficiency, promote patient satisfaction and improve sustainability.

"Creating informed and engaged patients is a proven strategy for improving quality and lowering healthcare costs," stated Richard Bootes, vice president of development for TeleHealth Services. "The TIGR interactive patient education system is fundamentally changing the way the hospitals engage patients in their recovery process. Through this partnership, The Reading Hospital is making effective communication with patients the standard of optimal care. Our shared commitment to improving the safety and quality of care provided to patients allows a strong base for our relationship both now and in the future."