Genpact to implement process optimization programs for Manipal Health Enterprises

Genpact Limited (NYSE: G), a global leader in business process and technology management, today announced a five-year contract with Manipal Health Enterprises Pvt. Limited (MHE), one of the largest tertiary care hospital chains in India. Genpact will implement process optimization programs for MHE's 11 hospitals across India by leveraging its proprietary Smart Enterprise Processes (SEP^SM) methodology.

“This engagement is unique in several ways in the business process services industry, especially in terms of its risk-reward structure. It probably offers a directional view of the next stage of evolution in the industry”

Under this engagement, Genpact will help MHE improve its business outcomes by driving efficiencies in each hospital's sourcing, supply chain management, material handling and utilization to provide significant cost deflation and positively impact patient care and streamline patient flow.

"We strongly believe that Genpact's deep domain experience in process optimization and management, with global experience in delivering similar solutions to the healthcare industry, will enhance our hospital services that will, in turn, help us provide the best medical care to our patients, without increasing our overhead costs." said Rajen Padukone, CEO, Manipal Health Enterprises.

This unique engagement, advised by TPI (a leading global sourcing advisory firm), is based on a business-outcome model and will deliver a measurable bottom line impact for MHE by driving cost efficiencies through process optimization and consolidation. "This engagement is unique in several ways in the business process services industry, especially in terms of its risk-reward structure. It probably offers a directional view of the next stage of evolution in the industry," said Sid Pai, Partner and Managing Director, TPI India.

Genpact has successfully implemented SEP for a number of hospitals in the U.S. resulting in the optimization of 140 core processes in less than one year. Genpact has also helped New Delhi-based Lok Nayak Hospital and Dr. Ram Manohar Lohia Hospital to optimize their emergency room services.

"Our partnership with Genpact underscores our commitment for delivering high quality healthcare supported by best-in-class processes to deliver world class affordable patient care and experience in our hospitals. We are excited at the potential strides we can make toward improving patient experience and by the future savings that the process improvements will result in," said Dr. Ranjan Pai, CEO & MD, Manipal Education & Medical Group.

Commenting on the engagement with Manipal Health Enterprises, N.V. 'Tiger' Tygarajan, Chief Operating Officer of Genpact, said, "Genpact has partnered with premier hospitals in India and the U.S. to optimize processes that have resulted in improved patient care and positive bottom line impact. We are pioneering the use of end-to-end process optimization using our SEP methodology to directly impact cost efficiencies at MHE. Our teams will work with MHE to re-engineer their clinical and non-clinical processes to measurably increase efficiency and productivity of patient care staff."

Genpact's healthcare practice specializes in increasing revenue, reducing administrative costs and improving cash flows for clients in the payer, provider, life sciences, equipment manufacturing and services segments. Genpact's Lean Six Sigma and re-engineering solutions leverage a unique combination of custom technology, process excellence, experienced staff and sound quality management practices.

SOURCE Genpact Limited