Jul 9 2013
Medical Center Hospital, a 402-bed regional medical center in Odessa Texas, has selected Convergent Revenue Cycle Management, Inc. to provide patient access services through Convergent's PatientQuest program. The program is designed to streamline the patient access process, enhance patient experience, and improve financial performance for Medical Center Hospital. Services include direct communication and customer service with Medical Center Hospital's patients and physicians regarding appointment reminders, financial responsibility, medical billing education, insurance verification, pre-certification/authorization, and referral of patients to financial counselors.
“Medical Center Hospital treats thousands of patients each month”
"Medical Center Hospital treats thousands of patients each month," says Derek Pickell, CEO of Convergent's healthcare division. "Through our PatientQuest program, we will use our healthcare regulatory expertise and consumer focused patient contact center technology to increase their revenue cycle performance and enhance patient satisfaction. Medical Center will see more payments at the point-of-service, expedited patient registration and a reduction in missed appointments as well as an improved level of patient satisfaction."
"Our investments in robust technology and exception based workflows have returned significant improvements in both patient satisfaction and fiscal integrity," says Tina Eller, Vice President of Patient Access at Convergent. "We understand the ever-changing healthcare landscape and continue to evolve our solutions through process improvement along with the industry as well as the needs of our business partners."
Source:
Convergent Revenue Cycle Management, Inc.
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