Triple-S Salud collaborates with Voxiva and TracFone Wireless to improve health, satisfaction

Triple-S Salud has partnered with TracFone Wireless, Inc. and Voxiva, Inc. to improve the health and satisfaction of their members by providing access to free cell phones and health messaging programs. SafeLink Health Solutions^®, a TracFone brand, has been designed to help Medicaid health plans engage and support members in taking an active role in their health.

"For Triple-S, this partnership represents a unique and valuable opportunity to offer members a tool that can make a difference in their health," said Pablo Almodovar, president of Triple-S Salud. He continued, "These programs not only have a positive effect on quality measures related to prevention and treatment that as a health plan we have to meet, but also positively impact self-care and provide tools for the member to take control of their health."

Eligible members receive a free cell phone with 250 monthly minutes, unlimited text messaging, and free calls to member services. Members are also offered Voxiva's suite of mobile health programs for adult health and wellness (Txt4health), and maternal and child health (Text4baby and Text4kids). These text-message-based programs educate and support members, encouraging them to follow recommended guidelines for preventive care, vaccinations and screenings, and informing them about health plan services and benefits.

Voxiva has developed these programs specifically with health plans in mind, placing an emphasis on improving key quality measures (HEDIS and EPSDT) and increasing member retention. Independent evaluations of the services demonstrate improved outcomes on key quality measures, such as appointment attendance and timely immunizations.

"Voxiva has delivered mobile health services that improve the health of expectant and new moms, children, adults, and individuals living with diabetes, for more than 13 years," said Paul Meyer, Chairman and President of Voxiva. "Our partnership with Triple-S and TracFone will help people improve their quality of health at no cost to them and at no cost to their health care provider," concluded Meyer.

"Improving the health and well-being of every member, while reducing operational costs, is an optimal solution that has demonstrated results," said F.J. Pollak, president and CEO of TracFone. "By placing the control back into the hands of members, through various health alerts, the end result will lead to fewer hospital admissions and illnesses. TracFone is proud to work with Triple-S and help revolutionize the way health care is administered in Puerto Rico," concluded Pollak.