xG Health Solutions introduces learning solution to support care management, provider training

"Population health management is a critical element in moving organizations from a volume-based model to one that focuses on delivering outcomes," said Janet Tomcavage, RN, MSN, senior vice president and chief, value-based care strategic initiatives for Geisinger Health System and the chief, population health for xG Health Solutions. "The foundation of that success is training healthcare providers - case managers, social workers, physicians. The challenge associated with this effort, however, is the scalability of solutions that reach across an organization's full network. xG Health Learning meets this need and will provide content expertise that is broadly accessible for all organizations."

xG Health bases its care management learning solution on the proven approaches developed and deployed by Geisinger Health System and Geisinger Health Plan over the last decade. This curriculum contains 19 courses (40 hours of content) powered by expert-narrated modules, self-guided activities, individual and small group coaching, reflective and scored exercises, and social learning.

xG Health Learning incorporates the latest best practices designed to increase the effectiveness of adult learning. It is facilitated by real-time nurses and relies on storytelling and scenario-based activities while offering multiple modalities to meet the varying preferences of learners, and splits content into modules easily absorbed. It provides immediate, practical applicability of the curriculum to a nurse, social worker, or allied health professional. For example, a module on the challenging topic of transitions of care (TOC) presents student case managers with information on action items and workflows supporting strong TOC follow-up, the nurse case manager role that affects TOC, and how this process works within a high-quality organization and medical home. We cover the potential places where transitions can break down and how to manage the most effective transitions.

In January 2015, xG Health launched its learning solution with one of the United States' largest health care delivery organizations that operates in more than 20 states. Twenty-four case managers are engaged with its suite of content coupled with one-on-one and small-group coaching to prepare them to provide high-quality care management to complex patients and spread the training in their own organizations.

xG Health also uses this solution for redesigning and extending other learning content that has been delivered typically in-person, specifically a full suite of ProvenCare® products (evidence-based protocols), and physician and other health care leadership training and internal education.

"With our xG Health Learning, we now have the opportunity to scale the proven Geisinger expertise by using technology and subject matter experts to deliver comprehensive training and coaching services to thousands of case management staff and their leaders. This accelerates our mission of helping other healthcare organizations become better managers of population health, while controlling costs," said Tomcavage.