According to SDI’s recently released 2009 Ranking Tables Study, Merck’s sales representatives were ranked second by cardiologists, a noteworthy increase from sixth place in 2008. Pfizer was ranked first by cardiologists. Schering-Plough, AstraZeneca, and Novartis rounded out the top five, finishing third, fourth, and fifth, respectively.
Sales force rankings are calculated by combining a quality and familiarity score. The quality score is the average of physicians’ ratings of their overall impression of a company’s sales force on a 1 to 7 scale, with 7 representing superior performance. The familiarity score is the percentage of respondents who indicate that they are at least somewhat familiar with the company’s sales force.
Among cardiologists, Merck’s quality and familiarity scores both improved compared to 2008. In 2009, Merck’s average quality score was 5.58, up from 5.40 in 2008. Merck’s 2009 familiarity score was 100% (all cardiologists indicated some familiarity with the company), compared to 97% in 2008.
In addition to overall quality and familiarity, physicians rated sales forces based on five important attributes: product knowledge, sensitivity to time constraints, professional demeanor, provision of sufficient samples, and unbiased product comparisons. Cardiologists’ ranking of Merck improved from 2008 to 2009 in each attribute, with the largest jump, from sixth to second place, in product knowledge.
During the first 11 months of 2009, a Merck sales representative was most likely to discuss Vytorin or Zetia with cardiologists during sales calls. These brands represented just over half of Merck’s product discussions.
The Ranking Tables Study is part of SDI’s Pharmaceutical Sales Force Structures & Strategies service, which also includes company sales force updates, company profiles, and therapeutic class reports.