TechTeam Global renews contract with American Community Mutual Insurance Company

TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has renewed its contract with American Community Mutual Insurance Company (American Community) to provide a broad range of IT infrastructure outsourcing services.

A TechTeam client for more than a decade, American Community markets individual and small group health insurance through a network of 14,000 independent agents across multiple states.

Under the renewed agreement, TechTeam will continue to provide American Community with network and server monitoring and management, desktop management, help desk services, and asset management. As a part of the continuing improvement of IT service management, TechTeam is also implementing CA's Service Desk Manager toolset which supports key ITIL processes including incident, request, problem, change and configuration management.

"TechTeam has been a long-time partner and has continued to evolve and improve its services to support our business needs," said Beth McCrohan, senior vice president and chief information officer of American Community. "Beginning in 2008, TechTeam helped drive a server consolidation project that created substantial operational efficiencies for our company; having completed that project, TechTeam is now implementing the CA toolset in order to help us better manage our IT infrastructure and more effectively deliver services to the business."

"We are very pleased to continue our partnership with American Community," said Jeff Ruffini, vice president of Americas client service management for TechTeam Global. "Our implementation of the CA toolset will continue to move us forward, enhancing the value that we deliver for this long-time client."

SOURCE TechTeam Global, Inc.