CVS Caremark awarded gold medal for Best Customer Service, silver medal for Best Community Spirit

CVS Caremark's (NYSE: CVS) Pharmacy Benefit Management Customer Care team was awarded a gold medal for Best Customer Service (America's region) and a silver medal for Best Community Spirit by ContactCenterWorld.com at the organization's Top Ranking Performers Awards Conference in Orlando.  The awards recognize the best in the contact center industry.

"We are honored to receive this recognition for our Customer Care team," said Rosemarie Donzanti, Senior Vice President, Customer Care of CVS Caremark.  "This recognition is another endorsement of the work we do each day to ensure our members' experience with CVS Caremark is the best it can be and is another example of the high level of commitment our team members bring to their day-to-day work."

ContactCenterWorld.com, the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world with 120,000 corporate members globally.  CVS Caremark will now have the opportunity to represent the contact center industry at ContactCenterWorld.com's Global Best Practices Conference to be held in Las Vegas in November.  At the Best Practices conference regional winners from the Americas, Europe, the Middle East and Africa and the Asia-Pacific regions will present and share their best practices with their peers and will be voted upon by the conference delegates.

"The recognition from ContactCenterWorld.com speaks to both our commitment to excellent customer care as well as our team's impact on our local communities," said Donzanti.  "We are proud of our team members who are passionate about giving back to the community and are extremely generous when it comes to donating their time and money."

Raj Wadhwani, President ContactCenterWorld added, "CVS Caremark is a fantastic company. Their commitment to customer service is simply the best and that's why delegates at the Best in Americas conference voted for CVS Caremark and their service strategy. We look forward to CVS Caremark sharing their approach with the best customer service organizations from Asia Pacific and Europe, Middle East & Africa when we all meet and share best practices in November at the Global Conference for best practices."